WARRANTY

McCook provides a straightforward warranty that is processed in the most hassle-free way possible. This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

 

Warranty period

12 months

 

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of purchasing. Once the returned item arrives back in McCook’ s warehouse for inspection, the refund process will begin.

 

 

 

 

 









 

30-Day Money-Back Guarantee

Return has to include all accessories?

 

Yes

Return requires original packaging?

 

Yes

When do we execute the refund?

Upon receipt of the return package (if the customer returns the product to our warehouse)

When do we execute the replacement?

Upon receipt of the return package (if the customer returns the product to our warehouse)

Refunds for delivery costs

Quality issue only

Refund for return shipping costs

Quality issue only

Refund for lost/damaged item returns

Take responsibility for the returns with a prepaid shipping label only

Return from overseas - customer taken it there

Not accepted

Return from overseas - we shipped it there

Accepted, but only for refund

 

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues outside of this 30-day window. For purchases not made directly through McCook’s online stores, please contact retailers for